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; Frampton, Susan B. ;  ; Charmel, Patrick A. ;  ; Guastello, Sara, ed. lit. - The putting patients first field guide : global lessons in designing and implementing patient-centered care. [1st ed.]. San Francisco, CA : Jossey-Bass, a Wiley Brand, cop. 2013. [xxx], 280, [10] p.. ISBN 978-1-118-44494-8